Tag Archives: ServiceNow

Configuration Management – How Mature Are You?

How mature is your configuration management strategy? Do you know what applications you have and how it is connected? Does your configuration support IT management, operations and security easily? Or is your Configuration Management team overwhelmed and getting too much information too fast? Configuration Management is like any process: an organization needs to “crawl,” then…
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Simplified Application Services to Dramatically Reduce Incident Resolution

During this 3-part webinar series, we've introduced a roadmap for IT organizations to turn data into actionable insights and demonstrated how to reduce troubleshooting time by at least 50%.   In this session, we focus on defining applications and their underlying infrastructure components using a simplified format that can be completed in 1 day.  Please join…
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How Does Configuration Management Work in a Truly Federated Environment?

What is Federation? One of the key ideas of Configuration Management is “federation”. Federation means that data is not stored in one warehouse of information.  ITIL recognizes the key idea of federation (from Service Transition 4.3.4.3 Configuration Management System): “At the data level, the Configuration Management System (CMS) may take data from several physical Configuration…
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What is Configuration Management? No Really… What is it?

Of all the ITIL processes, Configuration Management is probably the least understood.  Everyone understands what an incident is. Knowing the importance of a change is self-evident.  Being able to manage capacity or availability is critical for any IT dependent business. But what exactly is Configuration Management? It is a sign of this confusion that the…
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