Tag Archives: Service Operations

  • Home
  • Tag Archives: "Service Operations"

Webinar Replay: Simplified Application Services to Dramatically Reduce Incident Resolution

Webinar Replay: Simplified Application Services to Dramatically Reduce Incident Resolution
During this 3-part webinar series, we've introduced a roadmap for IT organizations to turn data into actionable insights and demonstrated how to reduce troubleshooting time by at least 50%.   In this session, we focus on defining applications and their underlying infrastructure components using a simplified format that can be completed in 1 day.  Please join…
Read more
Service Ops, Uncategorized
No comments
Permalink

Configuration Management – How Mature Are You?

Configuration Management – How Mature Are You?
How mature is your configuration management strategy? Do you know what applications you have and how it is connected? Does your configuration support IT management, operations and security easily? Or is your Configuration Management team overwhelmed and getting too much information too fast? Configuration Management is like any process: an organization needs to “crawl,” then…
Read more
BMC Remedy, Service Ops, ServiceNow
Comments are closed
Permalink

Simplified Application Services to Dramatically Reduce Incident Resolution

Simplified Application Services to Dramatically Reduce Incident Resolution
During this 3-part webinar series, we've introduced a roadmap for IT organizations to turn data into actionable insights and demonstrated how to reduce troubleshooting time by at least 50%.   In this session, we focus on defining applications and their underlying infrastructure components using a simplified format that can be completed in 1 day.  Please join…
Read more
Service Ops
No comments
Permalink

How Does Configuration Management Work in a Truly Federated Environment?

How Does Configuration Management Work in a Truly Federated Environment?
What is Federation? One of the key ideas of Configuration Management is “federation”. Federation means that data is not stored in one warehouse of information.  ITIL recognizes the key idea of federation (from Service Transition 4.3.4.3 Configuration Management System): “At the data level, the Configuration Management System (CMS) may take data from several physical Configuration…
Read more
BMC Remedy, Service Ops, ServiceNow
No comments
Permalink