Tag Archives: Service Model

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Webinar Replay: Simplified Application Services to Dramatically Reduce Incident Resolution

Webinar Replay: Simplified Application Services to Dramatically Reduce Incident Resolution
During this 3-part webinar series, we've introduced a roadmap for IT organizations to turn data into actionable insights and demonstrated how to reduce troubleshooting time by at least 50%.   In this session, we focus on defining applications and their underlying infrastructure components using a simplified format that can be completed in 1 day.  Please join…
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Service Ops, Uncategorized
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Configuration Management – How Mature Are You?

Configuration Management – How Mature Are You?
How mature is your configuration management strategy? Do you know what applications you have and how it is connected? Does your configuration support IT management, operations and security easily? Or is your Configuration Management team overwhelmed and getting too much information too fast? Configuration Management is like any process: an organization needs to “crawl,” then…
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BMC Remedy, Service Ops, ServiceNow
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