Tag Archives: IT Service Ops

Webinar Replay: Simplified Application Services to Dramatically Reduce Incident Resolution

During this 3-part webinar series, we've introduced a roadmap for IT organizations to turn data into actionable insights and demonstrated how to reduce troubleshooting time by at least 50%.   In this session, we focus on defining applications and their underlying infrastructure components using a simplified format that can be completed in 1 day.  Please join…
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Configuration Management – How Mature Are You?

How mature is your configuration management strategy? Do you know what applications you have and how it is connected? Does your configuration support IT management, operations and security easily? Or is your Configuration Management team overwhelmed and getting too much information too fast? Configuration Management is like any process: an organization needs to “crawl,” then…
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Simplified Application Services to Dramatically Reduce Incident Resolution

During this 3-part webinar series, we've introduced a roadmap for IT organizations to turn data into actionable insights and demonstrated how to reduce troubleshooting time by at least 50%.   In this session, we focus on defining applications and their underlying infrastructure components using a simplified format that can be completed in 1 day.  Please join…
Read more

3 Easy Steps to Effective IT Service Ops

I recently had the chance to speak to a couple of potential customers looking to address long-standing issues that their current IT ops tools don’t cover. One of these companies has a number of existing monitoring tools including Microsoft SCOM, Netcool, and Splunk to do syslog monitoring. They also have Remedy and a fairly well-established…
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