After all of these years, why does it still take several teams to figure out how, what and where something went wrong to cause an outage? It's simple, the data and operations teams don’t have real-time access to the information they need to quickly pinpoint root cause. It's time to move away from "server or…Read more
What is Configuration Management? No Really… What is it?
Of all the ITIL processes, Configuration Management is probably the least understood. Everyone understands what an incident is. Knowing the importance of a change is self-evident. Being able to manage capacity or availability is critical for any IT dependent business. But what exactly is Configuration Management? It is a sign of this confusion that the…Read more
Implement Proactive IT Ops in 3 Easy Steps
In our last webinar, “From Reactive to Proactive IT Ops,” we introduced a roadmap for IT organizations to turn data into actionable insights. In this webinar, we will demonstrate how to reduce troubleshooting time by at least 50% in three straight-forward steps. Please join us for: Implement Proactive IT Ops in 3 Easy Steps September 22,…Read more