IT Service Ops

IT Service Ops

IT service ops addresses the challenges of optimizing the delivery and support of critical IT services. Encompassing event management, incident, problem, access and request management, IT service ops requires effective planning, collaboration, a proactive approach to preventing issues.

In addition to integrating and maturing their processes, to do effective IT service ops, IT organizations must be able to structure and process the volumes of operational data that are created by the various components that comprise a mission critical application.

  • Application Model
  • Data Aggregation
  • Data Correlation
  • Search and Analysis

Service Advisor QuickStart

Service Advisor automatically correlates and displays operational data and metrics in a unified workspace that allows global application support teams to quickly and easily investigate and resolve critical application issues. Service Advisor creates a new paradigm for IT support teams to store, search, and analyze relevant information to manage day-to-day operations and more efficiently troubleshoot issues.

PuzzleLogic Service Advisor Quickstart provides a

  • Service Desk
  • Service Catalog
  • Service Request Management
  • Incident & Problem Management
  • Change & Release Management
  • Configuration Management
  • Asset Management

 

Application Modeling

Effect-Tech can help you improve management of your IT capabilities by connecting IT services and infrastructure to business needs. Organizations require the availability of applications 24x7 to internal and external customers. To support the deployment of these applications, IT Operations must understand how IT services and components of the IT infrastructure (network infrastructure, server and device management, help desk services, and others) are connected. Our team can help you develop a strategy to better monitor and manage these components, so that you can maximize the value of your IT Operations Management efforts.

 

Staff Augmentation

Option 1:    Whether you need additional team members to fill a skill-set gap, provide resources for an accelerated project, or assist during a staff transition, Effect-Tech has you covered.  Our deep bench of technical, ITIL and IT Operations professionals is ready to provide you with quality, leadership and skilled expertise.

Option 2:  An increasing drive to reduce costs and improve operational efficiencies through technology often translates to an increase in IT projects. Success hinges on the ability to complete the project on time, within budget, and to requirements. Effect-Tech's deep bench of technical, ITIL and IT Operations professionals can provide the quality, leadership, and skilled expertise to address skill-set gaps, meet important timelines, or assist during staff transitions.