IT Implementation

IT Implementation

We know that your success depends on more than just the right technology - it also requires time-tested best practices aligned to your business priorities. Effect-Tech offers onsite and remote professional IT consulting services to help businesses go beyond the technologies and methodologies to get to the value in your IT investment.  We have the experience, processes, and tools to quickly identify and deliver solutions that enable the success of your Service and Operations Management IT implementation.  Our core staff of highly-skilled consultants have decades of experience across the IT Services and Operations tools and process landscape including industry leaders such as BMC, ServiceNow, ITIL, HP, and Splunk.

"Effect-Tech is one of our best partners. As a trusted partner, not only do we invite them to play a key IT implementation role on many of our strategic accounts, we also leverage their expertise to provide input into best practices for our Professional Services organization and our consulting partners as well."

 IT Service Management

Your service desk is the “face of IT” to your end users. Whether your organization uses ServiceNow, Remedy, or another vendor’s product, your agents must be able to efficiently manage call volumes, resolve common issues, and act as the single point of contact for service requests and incidents.

Additionally, as you look to mature your other IT processes & increase productivity, how can you close the significant gaps between the out-of-box solution and your organization? Effect-Tech's team of ITIL-certified consultants have a deep knowledge and understanding of ITSM and the tools. We can tailor your solution to better fit your processes and increase efficiencies that result in a meaningful impact on your KPIs and your end users.

  • Service Desk
  • Service Catalog
  • Service Request Management
  • Incident & Problem Management
  • Change & Release Management
  • Configuration Management
  • Asset Management

 

IT Ops

Effect-Tech can help you improve management of your IT capabilities by connecting IT services and infrastructure to business needs. Organizations require the availability of applications 24x7 to internal and external customers. To support the deployment of these applications, IT Operations must understand how IT services and components of the IT infrastructure (network infrastructure, server and device management, help desk services, and others) are connected. Our team can help you develop a strategy to better monitor and manage these components, so that you can maximize the value of your IT Operations Management efforts.

 

Upgrades

Are you looking for a quick and painless way to upgrade your IT system? If so, you’ve come to the right place. Effect-Tech, in cooperation with our partners, has developed proprietary methods to help you upgrade to the latest release, more quickly and more easily than our competitors and the vendors themselves!

Splunk Upgrade

Upgrade to the latest release or to the cloud.

Remedy Upgrade

Upgrade to Remedy 9.x up to 50% faster than you thought possible.

Staff Augmentation

Option 1:    Whether you need additional team members to fill a skill-set gap, provide resources for an accelerated project, or assist during a staff transition, Effect-Tech has you covered.  Our deep bench of technical, ITIL and IT Operations professionals is ready to provide you with quality, leadership and skilled expertise.

Option 2:  An increasing drive to reduce costs and improve operational efficiencies through technology often translates to an increase in IT projects. Success hinges on the ability to complete the project on time, within budget, and to requirements. Effect-Tech's deep bench of technical, ITIL and IT Operations professionals can provide the quality, leadership, and skilled expertise to address skill-set gaps, meet important timelines, or assist during staff transitions.