How mature is your configuration management strategy? Do you know what applications you have and how it is connected? Does your configuration support IT management, operations and security easily? Or is your Configuration Management team overwhelmed and getting too much information too fast? Configuration Management is like any process: an organization needs to “crawl,” then…Read more
How Does Configuration Management Work in a Truly Federated Environment?
What is Federation? One of the key ideas of Configuration Management is “federation”. Federation means that data is not stored in one warehouse of information. ITIL recognizes the key idea of federation (from Service Transition 184.108.40.206 Configuration Management System): “At the data level, the Configuration Management System (CMS) may take data from several physical Configuration…Read more
What is Configuration Management? No Really… What is it?
Of all the ITIL processes, Configuration Management is probably the least understood. Everyone understands what an incident is. Knowing the importance of a change is self-evident. Being able to manage capacity or availability is critical for any IT dependent business. But what exactly is Configuration Management? It is a sign of this confusion that the…Read more
How to Make Your Remedy Upgrade a “Non-Event”
I know what you are thinking…saying that a Remedy upgrade is a “non-event” is like saying that selling your house, moving across the country, and getting your family settled in a new neighborhood is a “non-event.” It’s just not. It takes a lot of time, effort, organization, and money to make it happen. But it…Read more