About: Sydney Dent

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The Top 3 Barriers to ITAM Adoption

The Top 3 Barriers to ITAM Adoption
The business value of IT Asset Management (ITAM) is definable. Companies will save money by retiring unused assets, avoiding penalties for poor license management, and keeping contracts and warranties current.  With vulnerability databases and tools such as ServiceNow Vulnerability Response, an up to date ITAM solution is essential for preventive security measures.  So if ITAM…
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Service Ops
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Faster IT Security with CMDB

Faster IT Security with CMDB
If you are like most companies, your IT Security and Configuration Management operations are managed by different groups and to different goals. That is a problem. Configuration Management may take requests and requirements from IT Security and vice versa, but when a security breach occurs, the relationship between the two becomes painfully clear.  How quickly…
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Security Ops, Service Ops
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Configuration Management – How Mature Are You?

Configuration Management – How Mature Are You?
How mature is your configuration management strategy? Do you know what applications you have and how it is connected? Does your configuration support IT management, operations and security easily? Or is your Configuration Management team overwhelmed and getting too much information too fast? Configuration Management is like any process: an organization needs to “crawl,” then…
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BMC Remedy, Service Ops, ServiceNow
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How Does Configuration Management Work in a Truly Federated Environment?

How Does Configuration Management Work in a Truly Federated Environment?
What is Federation? One of the key ideas of Configuration Management is “federation”. Federation means that data is not stored in one warehouse of information.  ITIL recognizes the key idea of federation (from Service Transition 4.3.4.3 Configuration Management System): “At the data level, the Configuration Management System (CMS) may take data from several physical Configuration…
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BMC Remedy, Service Ops, ServiceNow
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