Recent Posts by rick.chen


When implementing ServiceNow Governance, Risk, and Compliance (GRC), one of the keys to a successful implementation is getting a solid understanding of the Policy and Compliance module and how GRC defines and uses profile types and profiles. Profile types and profiles are fundamental to understanding how GRC works. By reviewing and establishing the correct set…
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3 Easy Steps to Effective IT Service Ops

I recently had the chance to speak to a couple of potential customers looking to address long-standing issues that their current IT ops tools don’t cover. One of these companies has a number of existing monitoring tools including Microsoft SCOM, Netcool, and Splunk to do syslog monitoring. They also have Remedy and a fairly well-established…
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