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Service Level Management
Mature IT organizations seek to manage their portfolio in a very business service-centric fashion. Email, telecommunication, shared, and computing services are typical items found in an IT service catalog. Closely coupled with these service catalog items, IT organization look to service level management to govern and monitor how well IT deliver services to their customers.
BMC® Remedy® Service Level Management provides monitoring and measurement capabilities to allow IT organizations to meet their service delivery commitments. Furthermore, by providing near real-time and historical support and infrastructure metrics, IT organizations can measure their performance and pinpoint areas for improving their service delivery capabilities on an ongoing basis.
For more information, please visit www.bmc.com
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