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Service Desk
The BMC® Remedy® IT Service Management suite is comprised of 5 modules:
- Service Desk
- Change Management
- Asset Management
- Service Level Management
- Atrium CMDB
Additional applications that compliment the IT Service Management suite include:
- Service Request Management
- Knowledge Management
The Incident Management and Problem Management modules as well as the BMC® Atrium™ CMDB make up the BMC® Remedy® Service Desk application.
Customers may implement the above applications in any order. However, BMC recommends specific “routes to value” in order for customers to adopt BSM in a more structured manner. Typically customers implement or upgrade their Service Desk first to take advantage of out of box ITIL-based best practices and allow for a smoother adoption of other BSM solution components.
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