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ITIL at a glance
Service Support processes focus on the day-to-day operations and services provided by an IT organization. Five core processes make up the ITIL Service Support area.
They are:
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
Service Delivery is comprised of five core competencies that focus on the longer term planning and operational improvement of the IT organization.
These competencies can be divided into the following areas:
- Service Level Management
- Capacity Management
- Availability Management
- Financial Management for IT Services
- Service Continuity
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